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Returns

RETURNS

Returns

We want to be sure you’re satisfied with every purchase from Zella Rose Boutique, so we offer no-hassle easy returns!  If for any reason you are not happy with your order, please let us know so we can make it right!  Read our return policy carefully to proceed with your return.  Returns can be mailed to 9724 U.S Rt. 60, Ashland, KY 41102All returns and cancellations will be for store credit only.

 

  • All return packages must be received within 30 days of the date of original purchase.
  • Please allow 48 hours for your return to be processed upon the arrival of our package.
  • Refunds will be issued in the form of a store credit which can be used online.
  • You will receive a confirmation email notifying you that your return has been processed, and the amount of credit that has been applied to your account.
  • Shipping is non-refundable, unless we have made a shipping error.
  • Return shipping is the responsibility of the customer.
  • We do not accept returns on jewelry.
  • Discounts cannot be applied to previously purchased items.

You cannot return if:

  • It has been more than 30 days since the original purchase date.
  • If your purchase was on sale.
  • If the items you ordered are not in their original unwashed, unworn, & smoke-free condition.
  • If the original tags are not attached.

Items returned not in compliance with our return policy will be charged a 25% restocking fee.